Cancellation & Refund Policy
Last updated 3 October 2026.
The short version
- Restaurant can't take your order, or doesn't accept it in time: full refund, automatically.
- Something missing, wrong or not fit to eat: tell us within 2 hours with a photo, and we'll refund or replace it.
- Refunds go back to how you paid, usually in 5–7 working days.
Cancelling an order
- Before the restaurant accepts (usually the first few minutes): WhatsApp us your order number and we'll cancel it with a full refund.
- After the restaurant accepts: the food is being made for you, so we can't usually cancel it. If there's a real problem, contact us and we'll do our best.
- Scheduled orders: you can change the time on your tracking page until the restaurant starts cooking. To cancel, WhatsApp us at least 2 hours before the time for a full refund.
- Meal plans: cancel any meal on your plan page until the evening before (6 pm) and get that meal's full amount back. After that the meal has gone to the restaurant and can't be cancelled.
When you get a refund
| What happened | Refund |
|---|---|
| The restaurant rejects your order or doesn't accept it in time | Full, automatic |
| We cancel the order (for example, no rider available or the restaurant closed) | Full, automatic |
| Items missing or wrong | The price of those items, or a replacement |
| Food spoiled, unsafe or seriously not as described | Partial or full, depending on the problem |
| Very late delivery caused by us or the restaurant | Delivery fee, or more if the order was unusable |
| You weren't reachable or the address or pin was wrong, and the rider couldn't deliver | No refund (the food was prepared and sent) |
| You changed your mind after the restaurant accepted | No refund |
How to ask
WhatsApp 99460 01222 or email hello@munchpies.com with your order number (it starts with MP), what went wrong and, for food problems, a photo. Please contact us within 2 hours of delivery. We reply the same day.
How refunds are paid
Refunds go back to the original payment method through Razorpay. Banks and UPI apps usually show them in 5–7 working days. Your tracking page shows when a refund has been issued.